Frequently Asked Question


What is VoIP, and how does it work?

VoIP stands for Voice over Internet Protocol. It’s a technology that converts your voice into data packets, allowing you to make calls over the internet instead of traditional phone lines.

What are the benefits of using VoIP for my business?

VoIP offers cost savings, flexibility, scalability, and a range of advanced features like call forwarding, video conferencing, voicemail-to-email, and more

Can I keep my existing phone numbers when switching to VoIP?

Yes, you can often port your existing phone numbers to a VoIP system. We will assist you through the porting process to make it as quickly and smooth as possible.

What internet speed do I need for reliable VoIP calls?

Generally, a stable broadband connection with sufficient upload and download speeds is recommended. However, actual requirements vary based on call volume and video conferencing needs.

How secure is VoIP communication for sensitive business conversations?

VoIP can be secure with proper encryption and network security measures

What features are available with VoIP for businesses?

VoIP offers a range of features, including call forwarding, auto-attendant, call recording, voicemail-to-email, conference calling, and more.

Can VoIP support remote work and mobile users?

Absolutely! VoIP allows employees to make and receive calls from anywhere with an internet connection, making it ideal for remote work and mobile teams.

How does VoIP handle emergency services and 911 calls?

We offer Enhanced 911 (E911) services that transmit your location to emergency responders when you dial 911 and sends an email notification when emergency calls are made.

How does VoIP contribute to cost savings compared to traditional phone systems?

VoIP eliminates the need for costly traditional phone lines, reducing long-distance charges and often offering competitive pricing plans.

New or Prospective Customer

What services does your technology company offer?

We offer a range of technology solutions, including IT services, VoIP phone systems, camera systems, and internet connectivity. Our goal is to provide comprehensive solutions to meet your business needs.

How can your services benefit my business?

Our services are designed to enhance your business operations, improve efficiency, streamline communication, and enhance security. We tailor solutions to your specific requirements for optimal performance.

How do I get started with your services?

Getting started is easy! Simply reach out to our team through the contact form or phone number provided on our website. We’ll schedule a consultation to discuss your needs and recommend the best solutions.

Can you customize solutions to match our business size and industry?

Absolutely. We understand that every business is unique. Our team will work closely with you to design solutions that align with your industry, size, and goals.

What kind of support do you offer after implementation?

We offer ongoing technical support, maintenance, and troubleshooting to ensure the smooth operation of your technology solutions. Our team is available to assist you whenever you need us.

How do I know if your technology solutions are right for my business?

We offer a consultation where we assess your business needs, challenges, and goals. Based on this assessment, we recommend tailored solutions that align with your requirements.

Are your technology solutions scalable as my business grows?

Yes, our solutions are designed with scalability in mind. As your business expands, we can easily adapt and upgrade your technology to accommodate increased demands.

Can you assist with training our team to use the new technology solutions?

Absolutely. We provide free training sessions throughout the life of the system to ensure your team is comfortable and confident using the new technology. Our goal is to maximize your investment’s effectiveness.


How can I view and understand my invoice?

You can go into the portal and look at your invoice and pull the PDF, this will show the period of the billing cycle and details of the bills and taxes.

When will I receive my invoice each month?

You will receive your bill on the day your system went “LIVE” on our system each month.

Can I set up automatic payments for my invoices?

Yes… just contact Ameritel billing and you can choose between “ACH, Credit Card”

Is there a grace period for invoice payment?

Yes, this is decided at the time you set up your account with us.

What payment methods do you accept?

ACD/echeck, Visa, Mastercar, American Express, Paper check.

What should I do if I believe there’s an error on my invoice?

Contact Ameritel and speak to accounting 423-499-4392.

How can I update my billing information or contact details?

Via customer portal or an Ameritel customer service rep.

What happens if my payment is overdue?

A late fee will apply in most cases.


How do I access the portal for my account?

 To request portal access to your account please call the office and we can set you up a login to make changes or pay you monthly bill.

Who can access my account’s portal?

  Only Ameritel employees and approved members of your business will be able to have portal access.


Can you assist with employee training and onboarding for new technology solutions?

Yes! We offer free employee training for the life of the system.

How can I request a consultation or proposal for my business technology needs?

You can either fill out our contact form which is linked on our about page or you can give us a call at either of out offices
Dalton’s phone number is 703.503.3500
Chattanooga’s phone number is 423.499.4392