Frequently Asked Question
VoIP stands for Voice over Internet Protocol. It’s a technology that converts your voice into data packets, allowing you to make calls over the internet instead of traditional phone lines.
VoIP offers cost savings, flexibility, scalability, and a range of advanced features like call forwarding, video conferencing, voicemail-to-email, and more
Yes, you can often port your existing phone numbers to a VoIP system. We will assist you through the porting process to make it as quickly and smooth as possible.
Generally, a stable broadband connection with sufficient upload and download speeds is recommended. However, actual requirements vary based on call volume and video conferencing needs.
VoIP can be secure with proper encryption and network security measures
VoIP offers a range of features, including call forwarding, auto-attendant, call recording, voicemail-to-email, conference calling, and more.
Absolutely! VoIP allows employees to make and receive calls from anywhere with an internet connection, making it ideal for remote work and mobile teams.
We offer Enhanced 911 (E911) services that transmit your location to emergency responders when you dial 911 and sends an email notification when emergency calls are made.
VoIP eliminates the need for costly traditional phone lines, reducing long-distance charges and often offering competitive pricing plans.
New or Prospective Customer
We offer a range of technology solutions, including IT services, VoIP phone systems, camera systems, and internet connectivity. Our goal is to provide comprehensive solutions to meet your business needs.
Our services are designed to enhance your business operations, improve efficiency, streamline communication, and enhance security. We tailor solutions to your specific requirements for optimal performance.
Getting started is easy! Simply reach out to our team through the contact form or phone number provided on our website. We’ll schedule a consultation to discuss your needs and recommend the best solutions.
Absolutely. We understand that every business is unique. Our team will work closely with you to design solutions that align with your industry, size, and goals.
We offer ongoing technical support, maintenance, and troubleshooting to ensure the smooth operation of your technology solutions. Our team is available to assist you whenever you need us.
We offer a consultation where we assess your business needs, challenges, and goals. Based on this assessment, we recommend tailored solutions that align with your requirements.
Yes, our solutions are designed with scalability in mind. As your business expands, we can easily adapt and upgrade your technology to accommodate increased demands.
Absolutely. We provide free training sessions throughout the life of the system to ensure your team is comfortable and confident using the new technology. Our goal is to maximize your investment’s effectiveness.
You can go into the portal and look at your invoice and pull the PDF, this will show the period of the billing cycle and details of the bills and taxes.
You will receive your bill on the day your system went “LIVE” on our system each month.
Yes… just contact Ameritel billing and you can choose between “ACH, Credit Card”
Yes, this is decided at the time you set up your account with us.
ACD/echeck, Visa, Mastercar, American Express, Paper check.
Contact Ameritel and speak to accounting 423-499-4392.
Outside of late fees, no.
Via customer portal or an Ameritel customer service rep.
A late fee will apply in most cases.
To request portal access to your account please call the office and we can set you up a login to make changes or pay you monthly bill.
Only Ameritel employees and approved members of your business will be able to have portal access.
Yes! We offer free employee training for the life of the system.
You can either fill out our contact form which is linked on our about page or you can give us a call at either of out offices
Dalton’s phone number is 703.503.3500
Chattanooga’s phone number is 423.499.4392